The European Commission provides a platform for online dispute resolution (ODR), which you can find here . Consumers have the possibility to use this platform for the resolution of their disputes.
To resolve disputes arising from a contractual relationship with a consumer or about whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution procedures before a consumer arbitration board. You can also submit your complaint directly to us at the following email address:
Together we will find a solution.
