The European Commission provides a platform for online dispute resolution (ODR), which you canfind at here . Consumers have the option of using this platform to resolve their disputes.
In order to settle disputes arising from a contractual relationship with a consumer or as to whether such a contractual relationship exists at all, we are obliged to participate in dispute resolution proceedings before a consumer arbitration board. You can also submit your complaint directly to us at the following e-mail address:
Together we will find a solution.
