What data should I have available for a complaint?

If you have to complain about a product, it will make it easier for us if you send us the following information as soon as possible:

• Customer number and invoice number
  
• Photo or video of the goods (reason for complaint clearly visible)
  
• Batch number or best before date
• Number of pieces of the affected goods

If all this information is available to us promptly, it will of course shorten the processing time considerably.
✉ service@perro.at
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