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Learn interesting facts about topics such as health or nutrition as well as exciting and helpful tips & tricks about your animal roommates!

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Learn interesting facts about topics such as health or nutrition as well as exciting and helpful tips & tricks about your animal roommates!

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Shipping information

Quick and easy online order!

  • Fast & easy delivery to the desired address (to the delivery address specified in the order).

  • Shipment notification by e-mail as soon as your parcel has been dispatched (you must enter your e-mail address for this)

  • Track the delivery of your parcel by tracking number. (Post-AT & DHL-DE)

  • Your parcel could not be delivered? If the delivery cannot be delivered, it will be returned to PERRO.

  • With a hold permit, your parcel can be deposited at your address.  Simply apply for a delivery permit directly to the delivery service. PERRO GmbH does not assume any liability for goods or parcels that are deposited within the scope of a delivery permit.

SHIPPING OPTIONS

Free shipping*

Co2 Neutral

Free shipping*

min. 5€
per package*

*Exact details about shipping costs can be found below:

SHIPPING costs

For end customers & veterinarians

PERRO sends your parcel free of shipping costs from an order value of 35,- Euro within Austria and Germany. For orders below this value, we charge a small flat rate for packaging and shipping per shipment.

This includes the costs for postage, packaging and logistics. The shipping costs for other EU countries can be found in the enclosed table.

Island shipping is 100,- EUR in advance if not listed in the country. The exact costs will be determined after the order has been placed.

Shipping costs*Countries AT and DE / Additional information
free of chargewithin Austria and Germany from an order value of 35,- Euro
EUR 5,00within Austria and Germany for an order value below 35,- Euro
on requestForwarding charges per shipment
* all costs incl. VAT - for delivery by UPS there is always an additional charge of 5,00 Euro
Shipping costs*Other EU countries / additional information
free of chargewithin Czech Republic, Slovenia, Belgium, Netherlands, Slovakia and Luxembourg from an order value of 90,- Euro
free of charge
within Croatia, Lithuania, Italy, France, Poland, Sweden and Denmark from an order value of 120,- Euro onwards
free of chargewithin Spain from an order value of 170,- Euro - We do not deliver to the Canary Islands.
free of charge
within Romania, Ireland, Bulgaria, Portugal, Estonia, Latvia and Finland from an order value of 220,- Euro
EUR 15,00within the Czech Republic, Slovenia, Belgium, the Netherlands, Slovakia and Luxembourg with an order value of less than 90,- Euro
EUR 15,00
within Croatia, Lithuania and Italy with an order value below 120,- Euro
(Islands always per package EUR 25,-)
EUR 20.00within France and Poland with an order value below 120,- Euro
(Islands always per package EUR 25,-)
EUR 25,00
within Sweden and Denmark with an order value below 120,- Euro
(Islands always per package EUR 25,-)
EUR 25,00within Romania for an order value below 220,- Euro
EUR 40,00
within Spain with an order value below 170,- Euro - We do not deliver to the Canary Islands.
EUR 40,00within Ireland, Bulgaria and Portugal with an order value below 220,- Euro
EUR 45,00
within Estonia, Latvia and Finland with an order value below 220,- Euro
EUR 55,00within Greece
EUR 25.00
within Switzerland (Accruing customs duty has to be paid when handing over the parcel to the parcel delivery service. Collective shipping approx.every 14-21 working days - on request!)
EUR 20.00 within Hungary (special rule for orders of: HM-01700 & HM-01750 )
on request
Forwarding charges per shipment
* all costs incl. VAT

SHIPPING costs

For industrial customers & breeders

PERRO sends your parcel free of shipping costs from an order value of 150,- Euro within Austria and Germany. For order values between 50,- Euro and 150,- Euro a packaging and shipping flat rate of 10,- Euro per shipment will be charged after deduction of the breeder / industrial customer discount. 

The packaging and shipping flat rate per shipment includes the costs for postage, packaging and logistics. The shipping costs for other EU countries can be found in the enclosed table.


Shipping costs*
Countries AT and DE / Additional information
free of charge
within Austria and Germany from an order value of 150,- Euro onwards
free of chargewithin Slovakia from an order value of 250,- Euro onwards
free of charge within Europe from an order value of 500,- Euro (excl. Switzerland)
EUR 10,00
within Austria and Germany with an order value between 50,- and 150,- Euro
EUR 15,00
within Austria and Germany for an order value up to 50,- Euro
EUR 25,00
within Slovakia for an order value below 250,- Euro
EUR 25,00
within Europe with an order value below 500,- Euro
EUR 65,00
within Austria and Germany for forwarding goods per shipment
EUR 25,00
within Switzerland (Accruing customs duty is to be paid when the parcel is handed over to the parcel delivery company. Collective shipment once a week!)
on request
Forwarding goods per shipment
* all costs incl. VAT

*GENERAL INFORMATION

About delivery times and shipping conditions

In principle, we endeavour to deliver promptly, however, some items may require longer delivery times . Information about delivery times is always non-binding. Claims for damages arising from allegedly late delivery are excluded.

Force majeure and unforeseen obstacles, such as operational disruptions, delays in procurement, transport, or other delays for which the seller is not responsible, require a reasonable extension of the delivery time, even if they do not occur with the seller himself but with his supplier. The purchaser cannot make any claims for damages due to the delay caused by this. We endeavour to deliver all articles promptly and to reorder in the event of greater demand, but longer delivery times may nevertheless occur for some articles. In these cases you will be informed in writing, by e-mail or by telephone .

In principle, however, all items are available while stocks last. Delivery will be made quickly and securely by mail order. Any subsequent deliveries that may be necessary will of course be made free of postage and shipping costs.

Frequently asked questions
  • Why use plastic bubble wrap when there are more environmentally friendly alternatives?

    At PERRO, we actually offer the possibility to actively choose a more environmentally friendly option. At the customer's request, we package PERRO products in line with our "zero waste strategy".

    What is behind this? We process our used cartons into filling material and put this into the cartons instead of the bubble wrap. At the moment this is not enough for all orders. If you wish to transport the products in zero-waste packaging, please note this in the comments field when ordering. No new cartons will be purchased for this purpose, but used cartons will be recycled. Since the cardboard filling material is unfortunately not enough, we resort to bubble wrap as a second option.

    We would like to briefly explain why we do this and what advantages this also offers

    • Bubble wrap has a lot of volume due to the contained air at a comparatively very low material input (plastic).
    • Goods are well protected by the bubble wrap.
    • Breakage or damage are optimally prevented.
    • Replacement of goods due to damage is minimized, which in turn leads to less transportation costs.
    • The bubble wrap is not a composite material, but pure plastic. Therefore it is completely recyclable and reusable!

  • Can I add an item to my order later?

    As long as your order is not yet in our warehouse, it is possible to add items or modify the order. In this case, please contact our customer service:
    ✉ service@perro.at
    ☎ +43(0)662 64 50 20

  • Do you also ship with the Austrian Post?

    Yes, the Austrian Post or DHL in Germany are reliable partners. The shipping is climate neutral.

  • How can I cancel my order?

    If you need to cancel an order, please contact our customer service:
    ✉ service@perro.at
    ☎ +43(0)662 64 50 20

  • How long are the delivery times to AT / DE?

    The delivery time for items in stock is usually around 3 - 7 working days.
    We ask for your understanding that the delivery service may need a little more time for delivery depending on the delivery address. On special offer days with extremely high order volumes, it may also take a little longer on our part.

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